Troubleshooting Quality Lists

A list or item is missing

1. Clear item status, location, and other filters.
2. Expand Archived if the list was archived.
3. Confirm that you are an assignee, approver, or subscriber when your access is restricted.
4. Ask an administrator to check both list-view and item-view permissions.

Add Item is missing

The list must be open, and you need Quality Item write access. Archived lists do not accept new active work until unarchived.

I cannot move an item to In Review

Confirm that the item is assigned to you and that your role has Move punch list items to review access. Full editors can also change statuses.

I cannot mark an item Completed

Completion requires full Quality Item edit access in the current workflow. The move-to-review permission alone is not an approval permission.

Templates are missing

Use desktop web and confirm Quality Item write access. Native does not provide the template-management page.

A drawing marker or attachment is missing

Confirm access to both the Quality Item and the drawing or photo source. A drawing pin is context for the item; deleting the pin does not necessarily delete the underlying item.