Permissions, visibility, and platform availability

If you can see a list but not its items, or you can move your own work to review but can't mark anything complete, that's permissions working as configured. Under Punch Lists in Project Settings, four separate actions control this, and having some but not others is completely normal.

• View punch lists shows you the lists themselves.
• View punch list items shows you the work inside them. This is separate from the one above, which is why an empty-looking list is usually a permission rather than an empty list.
• Add new punch list items, make changes to existing punch list items covers creating items, editing any field, and setting any status including Completed.
• Move punch list items to review lets an assignee hand their own work off for inspection without granting them the ability to approve it.

Three of those four also carry a scope dropdown that decides how much you see, and that's where most of the confusion lives:

• Level of punch list access is either All Punch Lists or Only punch lists where I'm an approver, assignee, or subscriber.
• Level of punch item access is either All Punch Items or Only punch items where I'm an approver, assignee, or subscriber.
• Level of move to review access is either All Punch Items or Only punch items assigned to me.

By default, admins, managers, and employees get all four actions at the All scope. Subcontractors, consultants, and owners get the two view actions and move-to-review, all at the restricted scope, and none of the write action — so they see their own work, can send it for review, and can't approve it.

Those are just the defaults, though. Your project may be set up differently, so if what you're seeing doesn't match this, check with your Admin before assuming something is broken.

Note: Being a subscriber changes what you can see and what you're notified about. It doesn't make you the assignee or the approver.

Day-to-day item work goes anywhere you do — the app and web both handle creating items, adding photos, and moving work through review. Setting up lists and reporting on them is browser work.

• The app gives you a compact item list, detail pages, a floating Add Item button, and a header ⋯ menu with Add Item and Export all to PDF.
• Web gives you the data grid and its Actions menu, which is where Bulk Actions, Download as PDF, Download as CSV, and Manage Templates live. None of that exists in the app.
• New Quality List and Download Location QR Codes sit on the Quality Lists header on desktop only. The app puts both in its ⋯ menu instead.
• Mobile web is the gap. Once a project has at least one list, a phone browser gives you no way to create another one and no way to print QR codes — use the app or a laptop.
• Manage Templates never appears in the app. Tapping template management there returns you to Quality Lists.
• Scanning a location QR code needs the app, since it uses your camera.