Troubleshooting schedules

Schedules is missing

1. Confirm the organization has the Field package.
2. Confirm you are in the intended project.
3. Ask an administrator to check View published schedules.

Add Schedule or management actions are missing

You need Create, update, archive, and publish schedules.

A schedule is missing from the active list

Expand Archived. If the record was archived, select Unarchive Schedule. Archiving also clears Published, so review and publish it again if it should return to the issued list.

The preview says Preparing schedule preview

The uploaded plan is still being converted. You can use Download while waiting. If processing does not complete, verify the source file and contact support with the project, schedule title, file name, and upload time.

The preview says Preview unavailable

The file type is not previewed inline. Select Download to open the source in its appropriate application.

A PDF fails to load

Try Download. If the downloaded file is also invalid, use Edit Schedule and replace it with a valid source file.

A change is not visible to viewers

Confirm the record shows Published. Replacing a file does not require a separate publish action when the existing record remains Published, but viewers may need to reopen the record to load the new attachment.